Professional Services Collector - PFS - RCSSD

San Diego, California

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Job ID: 18139
Date posted: 01/21/2026
Schedule: Full-Time
Shift: Day
Department: PFS - RCSSD

JOB SUMMARY:

The Professional Billing Collector is responsible for collection of outstanding Self pay balances. The Collector is responsible for daily processing of self-pay accounts that appear in an assigned IS system work queue. This includes but is not limited to contacting patients with the goal of resolving unpaid balances on account, establishing payment plans and/or obtaining proper insurance information. Following RCHSD policies and procedures, performs financial screening of the patient guarantor to determine possible qualification for the Charity Care program. Reviews payor remittance codes from EOB-s and R/A-s to ensure accuracy of self-pay balance. Update patient demographic and insurance information in IS billing system, when required. The Collector refers all collection issues/problems to Leadership in a timely manner with specific examples. The Collector is responsible for complete, accurate, and timely documentation of all follow up activities pertaining to the resolution of the account within the IS system patient financial record. The Collector is responsible for researching patient address information on mail returns of patient statements. Research will include use of Accurint System and Chartmaxx, contacting other facilities and primary care physician office in order to obtain a correct mailing address.. Must meet productivity standards established by Sr Leadership. Must have the ability to perform complicated mathematical calculations to adjudicate accounts appropriately. Collector must be able to work professionally and courteously with patients, MPF PFS billing staff and leadership as well as all RCHSD departments. May be required to process outstanding accounts considered Bad Debt to an outside collection agency. May be required to process MPF Corporate Accounts.

MINIMUM QUALIFICATIONS:

H.S. Diploma, GED, or Equivalent

3 years of medical billing experience

Prior collection experience

The current salary range for this position is $23.10 to $31.77

Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the “date posted” until the hiring manager has determined there is a sufficient applicant pool or until the position is filled.

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