Patient Care Coordinator (PCC)_Per Diem / Casual - Population Health

San Diego, CA

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Overview

The Patient Access Representative (PAR) is the first person to interact with a patient family. Whether onsite in a clinic, or in the Central Scheduling call center, the PAR provides exceptional customer service, getting the patient registered and scheduled, verifying insurance and seeking authorizations for treatment. When onsite, the PAR checks in the patient when they arrive and completes all necessary paperwork and signatures. The Patient Access Rep should be kind and compassionate, helping a concerned family feel comfortable.

The patient experience is what brings families back to Rady Children's. The Patient Access Representative is a big part of this, providing a familiar face and reducing stress for children and parents. The right Patient Access Rep can bring positive energy to a stressful situation, whether on the phone, in a clinic or in the hospital.

Job Type: Full-time, Part-time & Per diem
Level: Entry-level & Mid-level

Success Profile

What makes a successful Patient Access Representative at Rady Children’s Hospital? Check out the traits we’re looking for and see if you have the right mix.

Compassionate
Detail-oriented
Flexible
Personable
Positive
Team Player

Culture

Consistently excellent in providing the highest level of care for our patients.
Committed to ensuring that our Patient Access Representatives receive training, support, rewards and career advancement opportunities.

Career Path

Rady Children’s Hospital offers many career paths to support your immediate and future success.

Patient Access Representative III
Financial Counselor
Patient Access Trainer

Template Optimization Specialist
Supervisor, Patient Access
Manager, Patient Access

I have been with Rady Children's for 25 years and what I love most is making a child smile and helping the parent feel that their child is in the best hands possible. As a Patient Access Rep, I help families get the services their child needs.
Sandy R, PAR III, Developmental Services

Total Rewards

We offer a robust Total Rewards Package in order to help our employees achieve and maintain overall physical, emotional and financial well-being for themselves and their families

Health Plan

Medical, Dental, Vision, FSA, Employee Assistance Program
403(b) Retirement Plan

100% employer match up to 3% of your salary
Tuition Reimbursement

Up to $10,000 per year, paid time off for seminars
Professional Development

Tuition discount at National University
Compensation

Annual merit increases, longevity increases, success sharing, paid leave cash-out program
Awards & Recognition

Milestone awards, CARES recognition

Responsibilities

Job ID: 18390
Date posted: 02/25/2026
Schedule: Per Diem
Shift: Day
Department: Managed Care Clinical Ops

This is a casual position which is subject to renewal by September 30, 2026

The Rady Children's Health Population Health Department is seeking motivated undergraduate and graduate public health students to join our team for a paid, part-time summer internship in sunny San Diego, California. This Patient Care Coordination position is an immersive in-person experience designed for students interested in how public health principles translate into real-world healthcare delivery for children and families. Interns will gain hands-on exposure to population health strategy, quality improvement research, and health equity initiatives within a large pediatric health system.

Over 8-12 weeks, interns will work alongside population health professionals on projects spanning quality improvement outreach, digital health equity, enhanced care management, health literacy, research, and education events. This role offers meaningful patient and system-level experience, opportunities to build professional skills, and direct exposure to how data, policy, and community-based interventions are used to improve pediatric health outcomes. Students who are curious, mission-driven, and eager to learn how population health operates in practice are strongly encouraged to apply.

JOB SUMMARY:

This position will serve as a liaison between RCHSD members/families, medical providers, and behavioral health providers. The PCC will develop rapport, establish and maintain effective interpersonal relationships with internal and external contacts at all levels. Communicate effectively, both verbally and in writing with individuals from varying cultural and ethnic backgrounds. The PCC will identify and reduce barriers to members' care, assist the member in locating and accessing resources, and educate the member on the importance of accessing care promptly. The PCC will serve as the primary point of contact for the member and/or family and will be an integral part of the member's interdisciplinary care team. The PCC will interview members to determine the client's strengths, problems, functional status, goals and need for specific services/resources, including providing support to the member as they navigate the health care system. The PCC may work closely with member's case management team to resolve member concerns, access, medical and psychosocial related issues. This position must be able to efficiently manage and prioritize an assigned caseload of members and/or families and maintain accurate records and documentation.

MINIMUM QUALIFICATIONS:

H.S. Diploma, GED, or Equivalent

1 Years of Experience

PREFERRED QUALIFICATIONS:

Associate's Degree

2 Years of Experience

Bilingual in English/Spanish or English/Vietnamese, or English/Farsi is preferred. Must be able to speak, read, and write proficiently in those languages.

Knowledge of HMO, Medi-Cal/Medicare and health services.

Knowledge of principles and practices of health care service delivery and managed care, Medi-Cal eligibility and benefits.

Knowledge of principles and techniques to serve the SPD population in diverse social and ethnic groups.

Ability to utilize effective charting practices and guidelines.

Bilingual in English/Spanish or English/Vietnamese, or English/Farsi is preferred. Must be able to speak, read, and write proficiently in those languages.

The current salary range for this position is $21.00 to $28.88

Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the “date posted” until the hiring manager has determined there is a sufficient applicant pool or until the position is filled.

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